FAQ

  • Where are you located?

    We are located inside Redux Massage studio, close to Downtown Matthews. The address is 547 W Charles St. suite 400 Matthews, NC 28105.

  • Do you take insurance?

    No, we do not accept private insurance. If you have a high deductible health plan, self pay can be more affordable. If you have out of network insurance benefits, you may be able to be reimbursed for our cash-based PT services through a superbill.

    We are able to schedule your initial evaluation and begin treatment more quickly than insurance-based clinics, allowing us to provide care based on your individual needs rather than insurance company restrictions.

  • How many sessions of private pilates do you recommend?

    It all depends on your goals. If you would like to do a couple private sessions to learn the basics about form and feel more comfortable on the reformer before returning to a group class elsewhere, I would recommend 3-5. If you are looking for regular pilates privates, 1x/week is a great place to start!

  • How many sessions of dry needling are recommended?

    Dry needling is one tool in a toolbox to help you feel better. Sometimes, one session of dry needling is enough to get the release and tissue change we are looking for. Other times, several sessions are recommend over a period of time. Stretches, strengthening, and mobility exercises are recommended to follow dry needling to enhance its effectiveness.

  • How are your PT sessions different from a traditional physical therapy clinic?

    Traditional physical therapy sessions are usually 40–45 minutes, may not be one-on-one, and are limited by insurance, which also doesn’t cover wellness-focused services.

    Pilates-based physical therapy uses a reformer with spring resistance to target specific muscles, enhance core engagement, and improve stability. It’s also a great introduction to Pilates, supporting long-term wellness beyond rehab.

  • How do I get started?

    Click the “Inquire to Schedule” button or complete the contact form. We will promptly follow up to discuss your needs and assist with scheduling.